Is your site safe and secure?
Yes, our site is 100% secure. We use 128-bit SSL, the same level of encryption used by large banks around the world.
How much is shipping?
Shipping is free worldwide on all of our watches!
How Long Does Shipping Take?
Please allows 1-3 weeks for shipping, as all watches are restored and perfected in Ukraine by our team of talented watchmakers and artisans. Your patience is deeply appreciated as we believe you simply can’t rush perfection.
I didn't receive an Order Confirmation Email after my order?
If you have not received an Order Confirmation Email, please check your Spam Folder. If you did not receive it, please feel free to contact us if necessary.
What is the Refund/Return Policy?
Click Here to view our full Refund Policy
Where do you ship to?
We currently ship to the United States, Canada, and all countries in Europe, if you have any questions in regards to a specific country, please let us know so we find the best means to ship your items.
Can I return or exchange my items?
We do accept returns and exchanges if they meet our criteria. Please see our Refund Policy.
How do I Cancel an Order?
If you decide you want to cancel an order, Contact Us with the order number. If we've already sent your order to the printer then we will be unable to cancel as it will already be in the process of printing or shipping.
What is my Order Number?
You should receive an email with your order number after you place your order. If you did not receive this email, please check junk or spam folders. If you still cannot locate it, feel free to contact us and provide your name and what you ordered.
What forms of payment do you accept?
We take Visa, Mastercard, American Express, Discover, and PayPal.
Do you have a quality guarantee?
Yes! We want you to be completely satisfied with your purchase. If your products are flawed in any way, we'll refund you, once we receive the item.
I ordered 2 items, why did I only receive one ?
Since we are not like any of the other companies around, when you order multiple items at a time they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!
What does "Being Processed" mean?
We have received your order and are printing/ quality checking and are preparing your order for shipment. If your order has been processing for more than two days then the time is out of stock and we are awaiting the arrival of more.
Oh no, I messed up my shipping address! Can I change it?
If this happens to you, just email us as soon as you can and we MIGHT be able care of it. However, we can't make any promises. All of our shirts are printed on demand so we usually start immediately after you order and it ships out the same day. If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you can't use.
How can I get in contact with VostokExchange.com?
For all customer service inquiries, please click the little blue button at the bottom right of the page. Once we receive your query, we will answer as soon as possible.
It's been a week and the tracking status has not changed?
If you are a citizen of a European Union country, please contact your local Postal Service. This happens when your Watch is stuck in customs and are asking for additional information. Unfortunately, many customs institutions are not proactive in getting you your item.